Technical services
C&M SCIENTIFIC has a proven commitment to after-sales service and provides a comprehensive preventative maintenance, breakdown, calibration and validation programme. A wide range of service contracts are available which can be tailored to meet specific requirements. We have been supporting our customers since 1973 and we invest a great deal in 'spare' inventory. This means our engineers have access to a comprehensive set of parts, both past and present, at all times. This allows us to meet the critical requirements placed on equipment in busy laboratories.
Our highly motivated team of factory trained, in-house and field engineers provide support over the widest range of laboratory products.
Technical support is provided by the team who service both UK and Ireland. If you are interested in any of our calibration, validation or service contracts, contact our office on 08452 608601 to discuss your requirements. If you wish to log a call for repair or maintenance issue, contact us on 08452 608601, or email service@cmscientific.co.uk
Service & Maintenance Assurance (SMA) Programme
Core Programme
- Planned maintenance visits
- 7 day cover
- 90 day service warranty
- Guaranteed response time
Options Include
- Response time - 24, 48, 72 hour
- Specified guaranteed uptime
- Labour - all inclusive
- Labour - specified number of calls
- Cover - 24 hour
- Cover - 6 or 7 day (Saturday or Sunday)
- Spares included
- Annual or half yearly payment terms
- Calibration and recalibration
- Validation and revalidation
- 24 Hour product helpline
- Software support
Tel: 08452 608601